Responsibilities:

• Assist customers with inquiries via phone, email, and chat.
• Provide information on shipping and tracking packages.
• Resolve customer issues and escalate complex cases as needed.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with the customer support team to improve processes.
• Conduct follow-up calls to ensure customer satisfaction.
• Perform other administrative tasks as required.

Qualifications:

• Currently pursuing a degree in Business, Communications, or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.
• Attention to detail and organizational skills.
• Prior customer service experience is a plus, but not required.

Benefits:

• Gain hands-on experience in customer support and logistics.
• Opportunity to work with a dynamic and supportive team.
• Flexible work schedule to accommodate your academic commitments.
• Networking opportunities with industry professionals.
• Get a chance of Full time work at Global Shipping Company.